Mandarin Aveda Salon, Jacksonville, Florida
At Willow Organic Salon & Spa in Jacksonville, FL, we are confident in the high quality of our services because all of our employees are highly trained, extensively experienced professionals. When it comes to our customers, we ensure you receive only the best, so we hire only the best.
All of our professionals are licensed and certified – from our hair care specialists to our Aesthetician. We are extremely knowledgeable about the services we provide and offer exceptional advice and recommendations concerning hair care and skin care.
It is our heartfelt desire that every guest leaves our salon feeling and looking their best! If you are not 100% satisfied with your service and you communicated your desires very clearly during your consultation, please let us know within 72 hours of your service and we will happily provide you with the opportunity to return to the salon for us to redo the service.
A redo is scheduled exactly like a regular appointment and is provided at no charge. We ask that the redo is booked within two weeks of the original service and is scheduled with the same stylist who provided the service. However, if you feel that the original provider cannot perform the service, please discuss with us and an exception can be made.
Due to the lengthy nature of some appointment types, we may require a $100 deposit for balayage, Keratin treatments and any other appointment over $150. The deposit is applied to the service at checkout and is nonrefundable if the appointment is canceled or rescheduled within 24 hours of the service.
We understand! Life happens! In the event that you need to change your appointment, we kindly ask that you call us 24 hours before and we will get you rescheduled. Cancellations made less than 24 hours in advance will be charged 50% for the time of services booked. Any “no-shows” will be charged 100% of the services booked.